Blackberry 14 Hour Outage
Blackberry major disruptions are rare. The last one happened almost two years ago in June 2005. When the service went down last night until this morning for a total of 14 hours, many a Blackberry users grumbled with disgust. The downtime affected 8 million users from techies to people in the highest levels of government. The Blackberry outage was the first order of business in the White House this morning. How did the market respond? Blackberry stock closed today up by $3.10 or 2.4% at $134.37 despite being down even as low as $128.80 when the market opened early this morning. Nice rally.
It is interesting how the stock price was affected. I think in the end the effect on RIM shares was not good. As mentioned in my blog post on http://www.securityviews.com there are a number of issues raised by this outage and the way it was handled.
Scott, a simple rollback of the changes would have suffice, but how do you explain a 12 hour service downtime. That was a botched upgrade. Hopefully, RIM learns from it.
@Ulysses,
I don’t know what took so long to fix. If I was in their position, I would be saying that we wanted to make absolutely sure our fix was correct before implementing it, to make sure we didn’t have another failure. Then I would try to make darn sure that was actually happening. Heads should be rolling in any case.